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Conditions of Use

Making A Purchase

Making a purchase could not be easier. Just browse our website or use the search function until you find what you want. Click on Add to Cart and then enter the quantity that you require. A running total will appear of what you have ordered, along with delivery costs. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as your request is not confirmed until you enter payment details.

Payment & Currencies

We accept payment by most major credit or debit cards. These are processed online using the WorldPay secure payment service. Prices are shown in Great British Pounds Sterling. We accept most major credit cards. Credit cards are pre-authorised immediately using the WorldPay secure system, after which point various additional security checks are made. As part of our commitment to the security of our customers we may contact you to request further validation of your details.

If you do not want to pay online, you may send your credit card information via phone, fax, or registered post. Please DO NOT send credit card details by e-mail. Our online store includes a considerable level of security that is not included in e-mail. If you have any queries about making payments please contact us.

Shipping And Handling

Orders are usually shipped via Royal Mail Special Delivery and Signed For Services. All items are insured during transit to a maximum value of �2,500 per order. For reasons of security we will only ship to the billing address on the credit card when you order online. If this is not convenient please contact us and we will make alternate arrangement (we will need to verify your identity to do this). Packages sent using Special Delivery and Signed For Services require a signature on delivery. If no one is available when the package is delivered you may need to collect this from a local postal point. Please speak to your local mail handlers if you are not sure about this.
Click here for a separate page on shipping & shipping rates that contains full details.

Remittance Terms

Please note that all goods must be paid for in full before shipping. Goods remain the property of Brit-net Internet Marketing Ltd. until payment is received in full

Tax Charges

Where necessary purchase taxes are included in the price. Should you require a tax receipt for your order please request this by e-mail and quote your order number. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state. VAT exempt buyers can have their VAT refunded by contacting us.

Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card details are processed using the WorldPay secure transaction system, and undergo further in house scrutiny. Details are not stored on the Internet or on any of our own computers.

This web site is fully integrated with WorldPay, one of the leading secure payment systems - as approved by many of the well known high street banks. Sensitive information is only requested on pages that are located on the WorldPay secure servers and this information cannot be accessed or viewed by anyone else (Not even our own staff!). All transactions are encrypted using 128 bit Secure Socket Layer (SSL) architecture (dependent on browser support), and are signed using Thawte digital certificates. Simply put, this site integrates with one of the best secure systems available.

Using the WorldPay system, your credit card information remains safely in the hands of you and WorldPay. No-one else has access to this.

Despite this attention to security we do understand that some people prefer not to enter their details online. If you have such concerns please contact us to arrange payment by alternative methods.

Returns & Cancellation

Return of Unwanted Goods :: Our satisfaction guarantee
We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 30 days of receiving your goods to arrange a full refund of the cost of the goods. You do not even need to tell us why if you do not want to. Refunds will be made within 30 days. Unwanted goods must be returned to us, in their original condition and with all included manufacturer's presentation boxes, instruction and guarantee booklets within 14 days. The cost of the return postage is to be met by you as the customer. Where goods are not returned in this time we reserve the right to arrange collection at cost to the customer. We reserve the right to retain the cost of Next Day Delivery fees if these are selected from any refunds given. Where orders are only partially refunded and the cost of the remainder of the order falls below our free delivery limit (if it was exceeded), then we reserve the right to charge you our standard delivery charge (This charge will be made against the refund due to your account). If you would like to return unwanted goods please ensure that you contact us prior to sending them back. For reasons of security packages containing watches that are returned to our administration address will be refused. We also strongly recommend that returned goods are sent by Special Delivery or Singed For services with the appropriate insurance cover as they will only be deemed returned when signed for by us. This guarantee does not affect your statutory rights as a consumer.

Return of Damaged or Faulty Goods

Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged or faulty goods from us you may contact us within 14 days of receiving your order to arrange a replacement or full refund. A customer service representative will discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. If you would like to return damaged or faulty goods please ensure that you contact us on 0800 734 0734 or by e-mailing us at prior to sending them back. This guarantee does not affect your statutory rights as a consumer. After the 14 day period has expired, you should contact the manufacturer in the first instance, although we are always willing to offer any help that may be required.

Order Completion

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Returns & Cancellation. Non-acceptance of an order may be a result of one of the following:

Your Privacy

Your privacy and trust is important to us and we will treat any details you provide us with respectfully. We do not participate in unsolicited mailing (and avoid working with those who do), and will never give your contact information to other organisations unless legally required to do so. Further information on this topic can be found on our privacy policy page.

Customer Services

If you have any comments or questions about an order, or our products in general please contact one of our customer services representatives at or by telephone on 0800 734 0734. Lines are open Monday to Friday 9am to 5pm and all calls are charged at national rate. We will endeavour to respond to all customer services enquiries within 2 working days.

WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now U K law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. FindWatches are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.
For example, if you bought a new watch from us we would accept your old watch and prevent it going into a landfill site by disposing of it safely.

If you would like to return your like for like WEEE item please contact us at

weeeUnder the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.