|
Christmas Gift Voucher Terms
The Christmas gift voucher offer applies only to orders placed directly through this website until Christmas day 2008 where the price paid for good purchased is equal to or exceeding £40 including VAT. The gift voucher provided entitles the holder to 10% off the price of one order placed directly through our sister site FindJewellery.co.uk where the voucher is redeemed during checkout. Each voucher may be used only once. There is no cash alternative. The voucher will expire on February 14th 2009.
Making A Purchase
Making a purchase could not be easier. Just browse our website or use the search
function until you find what you want. Click on Add to Cart and then enter the
quantity that you require. A running total will appear of what you have ordered, along with delivery costs.
You can continue to add more items or remove some at any time. After you have
finished your selection, click on "Checkout" and you will be asked
for a few details that we need to be able to satisfy the order. You can change
the contents of your basket or cancel your order at any time - as your request
is not confirmed until you enter payment details.
Payment & Currencies
We accept payment by most major credit or debit cards. These are processed online
using the WorldPay secure payment service. Prices are shown in Great British
Pounds Sterling. We accept
most major credit cards. Credit cards are pre-authorised immediately using the WorldPay
secure system, after which point various additional security checks are made. As part of
our commitment to the security of our customers we may contact you to request further
validation of your details.
If you do not want to pay online, you may send your credit card information via phone, fax,
or registered post. Please DO NOT send credit
card details by e-mail. Our online store includes a considerable level of security
that is not included in e-mail. If you have any queries about making payments
please contact us.
Shipping And Handling
Orders are usually shipped via Royal Mail Special Delivery and Signed For Services. All items are
insured during transit to a maximum value of £2,500 per order. For reasons
of security we will only ship to the billing address on the credit card when
you order online. If this is not convenient please contact us and we will make
alternate arrangement (we will need to verify your identity to do this).
Packages sent using Special Delivery and Signed For Services require a signature on
delivery. If no one is available when the package is delivered you may need
to collect this from a local postal point. Please speak to your local mail handlers
if you are not sure about this.
Click here for a separate page on shipping & shipping rates that contains full details.
Remittance Terms
Please note that all goods must be paid for in full before shipping. Goods remain the property of Brit-net Internet Marketing Ltd. until payment is received in full
Tax Charges
Where necessary purchase taxes are included in the price. Should you require
a tax receipt for your order please request this by e-mail and quote your
order number. The buyer is solely responsible for any import duty, import
taxes or other incidental charges that may apply to their particular country
or state. VAT exempt buyers can have their VAT refunded by contacting
us.
Security
We know of no documented cases of credit card fraud using our shopping
system over the Internet. All credit card details are processed using
the WorldPay secure transaction system, and undergo further in house
scrutiny. Details are not stored on the
Internet or on any of our own computers.
This web site is fully integrated with WorldPay, one of the leading secure
payment systems - as approved by many of the well known high street banks.
Sensitive information is only requested on pages that are located on the
WorldPay secure servers and this information cannot be accessed or viewed
by anyone else (Not even our own staff!). All transactions are encrypted
using 128 bit Secure Socket Layer (SSL) architecture (dependent on browser
support), and are signed using Thawte digital certificates. Simply put,
this site integrates with one of the best secure systems available.
Using the WorldPay system, your credit card information remains safely
in the hands of you and WorldPay. No-one else has access to this.
Despite this attention to security we do understand that some people
prefer not to enter their details online. If you have such concerns please
contact us to arrange payment by alternative methods.
Returns & Cancellation
Return of Unwanted Goods :: Our satisfaction guarantee
We guarantee your satisfaction with any goods that you purchase from us.
If you are not happy with your purchase for any reason you may contact
us within 10 days of receiving your goods to arrange a full refund of the cost of the goods. You
do not even need to tell us why if you do not want to. Refunds will be
made within 30 days. Unwanted goods must be returned to us, in their original
condition and with all included manufacturer's presentation boxes, instruction and guarantee booklets within 14 days. The cost of the return postage is to be met by you as the customer. Where goods are not returned in this time we reserve
the right to arrange collection at cost to the customer. We reserve the right to retain the cost of Next Day Delivery fees if these are selected from any refunds given. Where orders are only partially refunded and the cost of the remainder of the order falls below our free delivery limit (if it was exceeded), then we reserve the right to charge you our standard delivery charge (This charge will be made against the refund due to your account).
If you would like to return unwanted goods please ensure that you contact us prior to
sending them back. For reasons of security packages containing watches that
are returned to our administration address will be refused. We also strongly
recommend that returned goods are sent by Special Delivery or Singed For services with the appropriate
insurance cover as they will only be deemed returned when signed for by us.
This guarantee does not affect your statutory rights as a consumer.
Return of Damaged or Faulty Goods
Whilst we strive to ensure that all goods reach you in perfect condition,
there are unfortunately times when this does not happen. If you should
receive damaged or faulty goods from us you may contact us within 14 days
of receiving your order to arrange a replacement or full refund. A customer
service representative will discuss arrangements for return of the damaged
goods and issuing a replacement or refund with you. If you would like
to return damaged or faulty goods please ensure that you contact us on 0800 734 0734
or by e-mailing us at
prior
to sending them back. This guarantee does not affect your statutory rights
as a consumer. After the 14 day period has expired, you should contact the manufacturer in the first instance, although we are always willing to offer any help that may be required.
Order Completion
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Returns & Cancellation.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions
Your Privacy
Your privacy and trust is important to us and we will treat any details you provide us
with respectfully. We do not participate in unsolicited mailing (and avoid working with
those who do), and will never give your contact information to other organisations unless
legally required to do so. Further information on this topic can be found on our privacy
policy page.
Customer Services
If you have any comments or questions about an order, or our products in general please
contact one of our customer services representatives at
or by telephone on 0800 734 0734. Lines are open Monday to Friday 9am to 5pm and all calls are charged at national rate. We will endeavour to respond to all customer services enquiries within 2 working days.
WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now U K law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
- Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
FindWatches are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.
For example, if you bought a new watch from us we would accept your old watch and prevent it going into a landfill site by disposing of it safely.
If you would like to return your like for like WEEE item please contact us at
 Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
|
