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All new watches, purchased from an official dealer such as Find Watches, will come with a guarantee of at least two years. The terms of the guarantee vary between the different manufacturers so check the details when you receive your new watch. The things that are typical to all watch manufacturers are that the workings of the watch are covered by guarantee. Bracelets, clasps, cases and watch glasses are not covered by any manufacturers guarantees.
Guarantees will not be valid if the company perceive that the watch has been damaged because of misuse or abuse. It is your responsibility to follow the care instructions set out in the instructions that are received in the watch and to use common sense to ensure that you do not put undue pressure on the watch, for example by diving into a swimming pool with a non water resistant watch.
The law dictates that it is your responsibility, as a consumer, to look after any documentation that your receive with your watch and to keep proof of purchase, normally in the form of an invoice or a receipt. If you buy on line from Find Watches then this information is stored on the site and will also be emailed to you when the purchase is initially made but when you buy on a high street you need to keep hold of your receipt particularly if you buy with cash. A customer came in to our high street premises recently and she had bought a watch from a well known chain store by cash. She could not locate the receipt and they had not filled in the guarantee. When the watch stopped and she returned to the store they refused to help her saying that she could not prove that she had bought the watch from them. This is not uncommon.
If you pay by card then you have an additional protection because a relevant entry on a debit or credit card statement counts as a proof of purchase. Most credit card companies also have additional consumer protection in place.
The moral to this tale is that it is very important to make sure that you retain all of your paperwork. In the vast majority of cases nothing goes wrong but when it does you will have everything you need to request a guarantee repair.
12. November 2011 at 10:21 am :
can i ask wht is meant by gurantee you offer and on which state??
23. December 2011 at 2:12 am :
I am trying to find a 1970s quartz watch. I specifically need one with the battery cap on back which is round with a slot in it for opening. I will buy the whole watch.
4. January 2012 at 2:05 pm :
To Sajjad – the guarantees we supply are provided by the manufacturer on new watches. The guarantee covers the internal mechanisms of the watch. It means that if there is a fault with the mechanism the watch will be repaired / replaced by the manufacturer (as long as the damage is not caused by misuse). The length of the guarantees varies across our watch brands but is at least two years from the date of purchase.
4. January 2012 at 2:06 pm :
To Cecil Jones – We do not actually deal in vintage watches, or any second hand watches at all. So we are unable to supply you with the part or the replacement.